Crisis Support: Mental Health Helplines & Resources

You and your family's mental health matters. Here are some ways you can get help and support.

Contact your GP or Care Coordinator if you have one. They are your first port of call if you are feeling worse, both physically and mentally, or if you feel you require medication or need to change your medication. Ask for an urgent/emergency appointment if necessary.

Surrey Heartlands Mental Health Support

If you are experiencing a mental health crisis, please telephone 0800 915 4644 (365 days a year, 24 hours a day).

If you have speech or hearing difficulties, you can contact the helpline through:

  • SMS 07717 989 024 (this service is only available to adults aged 18 years and over)
  • Relay UK service
  • Call 18001 0800 915 4644 from your text phone or smart app

For more information, go to the Surrey & Borders website here.

Guildford Safe Haven

An evening and weekend drop-in service for anyone experiencing a mental health crisis or their carer.

Where: Oakleaf Enterprise, 101 Walnut Tree Close, Guildford, GU1 4UQ
When: 6-11pm every day, 365 days a year
Drop-in only (no phone line available) – no appointment needed.

You can also get virtual support during these times by going to: https://nhs.vc/sabp/safe-haven-guildford

Other Support

Papyrus 

Papyrus for children and young people aged under 35 years old a confidential support and advice service for those concerned about someone who is feeling suicidal and for those thinking about suicide.
Link to website here.  
Call: 0800 068 4141 Text: 07860 039 967 
Email: pat@papyrus-uk.org 

Shout

A 24/7 text support service.
Text Shout to 85258 
https://giveusashout.org/

Saneline

Saneline offers specialist emotional support and information to anyone affected by mental health difficulties, including family, friends and carers. 
Tel: 0845 767 8000 (every evening, 6pm – 11pm) 
Support forum: www.sane.org.uk 

Samaritans

24/7 telephone and email chat anyone who's struggling to cope, who needs someone to listen without judgment or pressure.
https://www.samaritans.org/how-we-can-help/contact-samaritan/

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